Tracker Reports and Data Analytics |

AML/KYC Tracker

Inside the May/June Tracker
  • The latest AML/KYC headlines, including recent efforts to help FIs use voiceprint biometrics and why companies need to make virtual KYC tools accessible to digital-wary consumers
  • An interview with Andrew Davies, vice president of global market strategy and financial crime risk management at Fiserv, about the AML procedures FinTechs can adopt to keep their partners and customers safe
  •  A Deep Dive examining how FIs that are adopting open banking can use multifactor authentication to protect customers against emerging fraud threats
AML/KYC Tracker directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

B2B API Tracker

Inside the July Tracker
  • An interview with Gareth Gaston, executive vice president and head of digital platforms at U.S. Bank, on how legacy systems have hindered the advancement of B2B payments via APIs in the U.S.
  • The latest B2B API developments, including a new real-time payments services from BBVA and Visa Direct as well as why 40 percent of U.S. business payments are made with paper checks
  • A Deep Dive detailing how open banking can be a gamechanger for B2B payments by enabling seamless transfers between processing banks
B2B API directory

Buy Now Pay Later Tracker

Inside the June Tracker
  • An interview with David Sasson, president and CEO of online art retailer, on how BNPL can help retailers convert home decor browsers into buyers
  • Recent headlines from around the BNPL space, including Ticketek becoming the first ticketing platform to integrate Afterpay’s BNPL payment options and the vehicle manufacturers now offering BNPL options around the globe
  • A Deep Dive analyzing how the COVID-19 pandemic has affected consumers’ investments in home improvement, decor and gardening retail items as they spend more time where they live
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union Tracker

Inside the June Tracker
  • An interview with Krista Thompson, director of channel strategy and integration at TDECU, on the importance of investing in loyalty and rewards programs that engage members and build brand awareness
  • The latest headlines from around the credit union world, including Tropical Financial Credit Union’s push to win younger consumers with a charge free rewards card and Redstone Federal Credit Union’s decision to offer P2P and A2A payments
  • A Deep Dive examining why loyalty innovation is critical for retaining members and how credit unions can benefit from prioritizing such programs
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

Digital Banks And The Power Of The Cloud Tracker

Inside the June Tracker
  • An interview with Lindsey Grossman, director of product for challenger bank N26, on how the FI is using cloud banking technology to meet mobile-first customers’ changing demands
  • The latest news and trends in the space, such as how Utah-based Continental Bank is using the cloud to develop innovative digital services for businesses
  • A Deep Dive examining the challenges preventing legacy FIs from moving their infrastructure to the cloud and explaining why the COVID-19 pandemic is motivating them to migrate
Digital Banks And The Power Of The Cloud directory

Digital Consumer Onboarding Tracker

Inside the June Tracker
  • An interview with Stephen Welling, director of retail banking for Cadence Bank, as well as Thomas Sanderson, its senior vice president and digital channel manager, on how FIs must adapt their mobile onboarding strategies to entice mobile-first customers
  •  A look at the latest news and trends in this space, including how Ecobank Nigeria is using mobile-based onboarding to improve financial inclusion in Nigeria
  • A Deep Dive analyzing how FIs are utilizing selfie-based KYC to facilitate speedier and more secure remote onboarding during the COIVD-19 pandemic
Digital Consumer Onboarding directory

Digital Fraud Tracker

Inside the April Tracker
  • An interview with Greg Firestone, vice president of data science at Allstate, on how the insurance company is deploying AI and machine learning technologies to fight insurance fraud
  • The latest digital fraud developments, including a 73 percent increase in online payment fraud attempts and a COVID-19-related cyberattack on the Department of Health and Human Services
  • A Deep Dive analyzing forms of insurance fraud committed by cybercriminals as well as in-house service providers or insurance adjusters, and how they can be stopped
Digital Fraud directory

Digital Identity

Inside the June tracker:
  • An interview with James Schlimmer, managing partner of Florida-based title company Cottrell Title & Escrow, about the recent uptick in remote online notarization (RON) adoption
  • A look at the latest news and trends in the digital identity space, including a new Equifax partnership providing AML/KYC-compliant digital onboarding capabilities to businesses and the recent appointment of eight official eKYC providers for India’s Aadhaar system
  • A Deep Dive examining how the recent surge in demand for digital notary services is driving a wave of new legislation to set new AML/KYC standards regulating them
Digital Identity directory

Digital-First Banking Tracker

Inside the June Tracker
  • An interview with Ben Soccorsy, head of digital payments at Wells Fargo, about how the pain points in customer onboarding can be identified and addressed with data analytics
  • The latest digital-first banking developments, including a new contactless self-service locker solution from FTSI and Alliance Bank Malaysia’s recently launched tablet-based smart banking system
  • A Deep Dive analyzing the frictions involved in customer onboarding and how banks can streamline processes with biometrics and document scanning technologies
Digital-First Banking directory

Digitizing B2B Payments: Taking The Paper Check Digital

Inside the June Tracker
  • An interview with Michael Kelly, treasurer and senior vice president of finance at P&C shared service firm Tokio Marine North America Services, discussing how eChecks are helping the company deliver the security and speed claimants need
  • The latest B2B payments news and trends, including how California-based P&C insurer CSE Insurance Group is looking to add electronic payments support for its claimants and vendors
  • A Deep Dive examining how eChecks can help P&C insurers upgrade the way they pay out claims to businesses
Digitizing B2B Payments Tracker®: Taking The Paper Check Digital directory

Disbursements Tracker

Inside The July Tracker
  • An interview with Kathryn Petralia, co-founder and president of SMB lender Kabbage, on how automated technologies paired with speedy digital disbursements can help SMBs receive loans faster at a time when funds are needed most
  • Notable headlines from around the space, such as why FI Goldman Sachs has partnered with eCommerce giant Amazon to launch a credit line for U.S.-based SMBs
  • A Deep Dive examining how the COVID-19 pandemic is attracting legacy banks to the SMB lending industry and why paper-based lending processes are no longer adequate for SMBs’ needs
Disbursements directory

Faster Healthcare Report

Inside the May Tracker
  • A Case Study exploring why sending Affordable Care Act medical loss ratio rebates via paper checks can lead to some going unclaimed
  • Interviews with patient advocates about the frictions patients face when receiving healthcare-related disbursements and how faster payment options can help
  • A Deep Dive examining efforts to digitize patients’ disbursements
Faster Healthcare Payments directory

The Faster Payments Tracker

Inside the May Tracker:
  • An interview with the European Central bank about how it is leveraging the TIPS network to streamline real-time payments in the European Union
  • The latest developments in the global faster payments space, including Sweden’s move to join the ECB and Brazil’s testing and roll out of its instant payments platform
Faster Payments directory

FI Fraud Decisioning Playbook

Inside the May Playbook
  • An interview with Uma Wilson, executive vice president at UMB Bank, on how FIs can thwart omnichannel fraud with behavioral analysis
  • The latest fraud decisioning developments, including why FIs need holistic fraud-fighting strategies and how merchants can better detect card-not-present fraud
  •  A Deep Dive examining how link analysis and other tools can help catch fraudsters that use multiple channels to evade detection
FI Fraud Decisioning directory

Gig Economy Tracker

Inside the June Tracker
  • The latest headlines from the gig economy, including French FinTech Shine’s rollout of an offering that allows gig workers to insure their invoices
  • An interview with Michael Brooks, CEO and founder of online freelance marketplace goLance, on why transparency is key to engineering trust between freelancers and marketplaces
  • A Deep Dive examining how lengthy, manual invoice reconciliation can add to the financial strains freelancers and firms face, and a look at how automated technologies can help
Gig Economy directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

The How We Eat Tracker

Inside the June Tracker
  • The latest trends in the space, including the growth of “dark stores” designed solely for fulfilling online food orders
  • An interview with Eddie Garcia, senior vice president and chief product officer at Sam’s Club, on how the company is employing product-scanning apps and other digital services to make shopping more convenient and safer for its members
How We Eat directory

Intelligence of Things Tracker

Inside the May Tracker:
  • The latest IoT news and trends, including how medical IoT may be poised for growth in the wake of the pandemic and new wearable technology that enables workers to maintain social distancing
  • An interview with Marija Zima-Bockarjova, smart cities and solutions research and design manager at ABB, and Michael Lotfy, the company’s senior vice president for Smart Buildings Solutions, about how connected technologies can help cities become more resilient
  • A directory of the top IoT implementers and providers with nine new additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the June Tracker
  • An interview with Maha El Dimachki, head of payments for the U.K. Financial Conduct Authority, on how the COVID-19 pandemic is affecting the adoption of contactless payments in the U.K. and what this shift means for SMBs
  • Notable headlines from around the space, including social media giant Twitter’s GDPR compliance struggles and FinTech HyperJar’s recent partnership to ensure PSD2 compliance on its digital banking platform
  • A Deep Dive analyzing how the COVID-19 pandemic is impacting the ways consumers are making payments and how payments are being regulated as well as what that means for SMBs involved in these transactions
Merchants Guide To Navigating Global Payments Regulations directory

Merchants Guide To Navigating Global Payments Regulations

Inside the May Tracker
  • An interview with U.K. trade association for financial and payment services UK Finance on how financial regulators are responding to the COVID-19 pandemic and what that means for merchants in the EU and U.K.
  • Notable headlines from around the space, including how EU regulators are addressing merchants’ concerns surrounding contactless payment limits and SCA authentication during during COVID-19 and what they mean for merchants in the EU and the U.K.
  • A Deep Dive analyzing how the pandemic has impacted the implementation of banking and privacy regulations in markets including Australia, the EU and the U.S., and what that  means for ongoing open banking developments
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead Tracker

Inside the June Tracker
  • An interview with Scott Lawton, co-founder of bartaco, about how QSRs’ mobile order-ahead efforts are negatively impacted by fake online reviews
  • The latest mobile order-ahead developments, including the gradual reopening of restaurants in many states and the emerging trend of phishing websites masquerading as QSR ordering portals
  • A Deep Dive analyzing the threats fake reviews and social media fraud pose to restaurants and how these issues can be solved
Mobile Order-Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation Tracker

Inside The June Tracker
  • An interview with Brad Garfield, head of product for commercial cards and comprehensive payables in global transaction services at Bank of America, on how FIs can partner with FinTechs to meet business clients’ immediate AP automation needs
  • The latest AP automation developments, including how buyers can detect fraudulent changes to vendors’ bank account details and how AI-powered tools can prevent overpayments
  • An in-depth examination of how AP automation can save businesses time and money as well as a look at why FIs are partnering with FinTechs to better support corporate clients’ AP needs
Next-Gen AP Automation directory

Next-Gen Debit Tracker

Inside the June Tracker
  • An interview with Carlos Mejia, chief digital executive at Pacific National Bank, on how FIs are adjusting their fraud-fighting strategies as consumers’ purchasing behaviors change during the COVID-19 pandemic
  • The latest next-gen debit developments, including why many consumers are shifting their spending from credit to debit cards and new findings surrounding the upswell of contactless debit cards issued in the United States
  • An in-depth examination of how public health concerns have spurred greater use of contactless cards and card-not-present transactions
Next-Gen Debit directory

PYMNTS Next-Gen Payroll Tracker®

Inside the June Tracker
  • An interview with Karen Sims, senior director of financial services for Westgate Resorts, on then need for offering essential workers faster digital alternatives to traditional paychecks
  • The latest news from the payroll space, including how one pizza chain is providing its workers with same-day wage payouts via digital wallets
  • A Deep Dive on some of the key digital solutions helping firms break the two-week paycheck cycle
Next-Gen Payroll directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat Tracker

Inside the June Tracker
  • An interview with Ray Wiley, CEO of Mexican food chain Hot Head Burritos, on how the restaurant is innovating its in-store and online ordering experiences to address customers’ COVID-19 concerns
  • Recent order to eat headlines, including burger chain Shake Shack’s addition of customer pickup windows to its 280 U.S. storefronts
  • A Deep Dive analyzing how QSRs can develop safe and secure online ordering experiences and guest recovery strategies as the COVID-19 pandemic continues to affect the restaurant industry
Order To Eat directory

Payments Orchestration Playbook

Inside the June Report
  • An interview with Keala Gaines, head of global payments services at eBay, on streamlining payments operations to help sellers scale for international growth
  • The latest payments orchestration developments, including a look at how merchants are streamlining their checkout processes to meet customers’ expectations during the pandemic
  • A Deep Dive examining how introducing a payments orchestration layer to cross-border merchants’ technology stacks can help improve revenues and scale operations
Payments Orchestration directory

Payments Powering the Platform Economy Report

Inside the April Report
  • An interview with Rick Centeno and Kai-Uwe Mokros, payments managing directors at fashion eTailer Zalando, on what it takes to provide compelling payments experiences to customers across borders
  • The latest eCommerce payments developments, including the Reserve Bank of India’s new rules for authenticating online shoppers and Dubai’s recently launched online marketplace for small retailers
  • An in-depth examination of how tailoring payment methods and currencies to each geographic market enables eTailers to provide convenient access to goods during the pandemic and beyond
Payments Powering the Platform Economy directory

PPE Supply Chain Report

Inside the June Report
  • An interview with Matt Hall, vice president and chief communications officer at apparel company Hanes, on how the firm shifted its supply chain operations to produce millions of face coverings
  • Recent headlines from the space, including IBM’s launch of a procurement platform that helps hospitals vet and buy from new PPE sellers and Citi Commercial Bank’s efforts to facilitate rapid PPE purchasing from Chinese sellers
  • A Deep Dive examining how businesses have adapted their workflows to focus on creating essential medical equipment for hospitals
PPE Supply Chain directory

Preventing Financial Crimes Playbook

Inside the June Playbook
  • An interview with John Elliot, head of open banking at banking and wealth management group Investec, about how FIs’ cybercrime prevention efforts can be improved via open banking
  • The latest financial crime developments, including a surge in COVID-19-related fraud attempts and a recent partnership between NICE Actimize and Infosys to develop a digital fraud prevention solution
  • A Deep Dive analyzing the cybercrime vulnerabilities of open banking systems and detailing how FIs can leverage multifactor authentication and machine learning to secure them
Preventing Financial Crimes directory

Smarter Payments Tracker

Inside the June Tracker
  • An interview with Rohit Garg, executive vice president of Dubai-based Mashreq Bank, on how the advent of local switches has dramatically accelerated cross-border remittances
  • The latest smarter payments developments, including a new remittance solution from Nium and an anticipated 20 percent decline in worldwide remittances in 2020 due to COVID-19
  • A Deep Dive analyzing how embracing remittance-as-a-service models could help avoid the slow processing times, high fees and lack of real-time feedback that are inherent to  correspondent banking
Smarter Payments directory

Subscription Commerce Tracker

Inside the May Tracker
  • An interview with Mike Lackman, CEO of coffee subscription provider Trade Coffee, on how the company focuses on community and personalization to help engineer trust and retain subscribers in tough economic times
  • The latest subscription commerce developments, including how stay-at-home mandates are driving demand for online food delivery subscriptions and the pandemic’s unexpected impact on the car subscription industry
  • A Deep Dive analyzing the state of the subscription economy, detailing how services are witnessing a surge in demand and how the subscription space can fight churn by offering pause features
Subscription Commerce directory

Whole Paycheck Tracker

Inside this Issue

From grocery, to pharmacy, to apparel to electronics and everything in between – the nation’s two most prominent retailers are matching up and fighting for customer loyalty. PYMNTS is tracking the race, as it goes and grows, to see which player ends up ahead.

Whole Paycheck directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory